Credit Controller (BtoB)
Opérations - AmiableiQeraPORT LOUIS
Description du poste
- Manage autonomously an assigned client’s portfolio and negotiate a payment plan.
- Perform dunning phone calls and deal with queries as per company's established standards and procedures
- Identify disputes and provide support to the debtors and to the resolution team
- Maintain and update summary of actions within the debt management software
- For some customers, negotiate a full or installment repayment of the debt by persuading the debtor of the interest of an amicable settlement and possibly manage cash receipts
- Perform any other cognate duties as and when required by Management
- HSC
- Excellent written/oral communication skills in French
- Experience of dealing with customers on the telephone in a professional and calm manner on a daily basis
- Ability to deal with problematic clients and respectful of customer discourse quality charters
- An experience in the credit control field or negotiation is a plus
- Capacity of writing e-mails or letters in a professional manner