Implementation Specialist M/F

The Implementation Specialist is responsible for driving and supporting the implementation of internal solutions for our operations and clients. The role aims to configure and maintain the operational and accounting settings of our internal application. They ensure that the collections, accounting, and other modules are configured in line with business needs, in order to guarantee the proper execution of the services described in the contract.

Implementation on our tools :

• Implementation in line with the rules: compliance with deadlines and the configuration specifications
• Understand the essential configuration requirements (excluding enhancements)
• Contribute to the planning for the implementation of a new client (Donneur d’Ordre) (tree structure, scenarios, media library maintenance, etc.)
• Advise on which configurations are possible or not, and raise alerts where necessary

Tools administration :

• Update the configuration of existing services : mandates, scenarios, rights, organizations, etc.
• Create/modify client data (address, contact person, etc.)

• Create/modify media :  letters, SMS and emails on the operating system, and take part in pre-production testing phases (creation, modification, and white-label adaptation, etc.)
  
  

Other Duties and Activities

• Keep knowledge up to date throughout the year in line with platform developments
• Contribute to the continuous improvement of our processes and tools,
• Take part in discussions on business process developments through analysis, drafting specifications, and project follow-up,
• Support APOs in optimizing new processes
• Take part in and follow up on additional projects assigned to them, in compliance with schedules and methodology,
• Write structured procedures,
• Ensure the reliability and quality of the deployment of assigned projects,
• Support the Implementation Project Manager in completing documents such as configuration sheets, enhancement or issue reports, and tickets, for activity tracking

• Minimum of 3 years’ experience in a similar role
• Degree in software engineering or application development (or an equivalent IT-related qualification)
• Proficient in Microsoft Office tools (Word, Excel, PowerPoint)
• Good customer approach, well presented.
• Good interpersonal communication skills.
• Positive and proactive attitude.
• Organized, efficient, patient, autonomous, and proactive.
• Ability to work under pressure, within tight deadlines, and across multiple tasks; able to prioritize and follow precise instructions and guidelines.
• Strong analytical and problem-solving skills.
• Fluent in French
• Internal business tools (Créance Web, V3, Mars, Pardi (Pega)) / The candidate will be trained on the tools
• Knowledge of the debt collection environment

*This position is available for the Tribe of Port Louis only