Back Office Officer After-Sales Service M/F

• Receive and process customer emails, enquiries, complaints and disputes.
• Review customer files and account history to analyse each request.
• Consult and update client systems and internal applications.
• Prepare clear, accurate and professional written responses to customers.
• Investigate and manage customer disputes, ensuring all relevant information is recorded.
• Update customer records and take the appropriate actions in line with internal procedures.
• Liaise with internal teams to resolve customer requests and escalate complex cases when necessary.
• Ensure compliance with client procedures, quality standards and applicable regulations.
• Deliver a high level of customer service and contribute to customer satisfaction.

• HSC/Bac level with at least 2 years of relevant experience.
• Ability to meet deadlines and manage workload effectively.
• Strong analytical and problem-solving skills.
• Ability to draft professional emails and written correspondence.
• Good command of Microsoft Office and business applications.
• Maintain a high level of customer satisfaction by ensuring timely follow-up until each request or complaint is resolved.Organization and prioritization skills.
• Excellent verbal and written communication skills.
• Active listening skills.
• Customer-oriented mindset.
• Attention to detail.
• Empathy and professionalism.
• Ability to remain calm under pressure.
• Team player.

*This position is available for the Tribe of Port Louis only